Total Quality Management and

(Ali Mohamed Shaheen)

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Abstract

Total quality management (TQM) was developed by Japanese scholars, who created the appropriate atmosphere for many terms in modern management. This concept helps to provide a product or a service with the highest possible quality. This is achieved through encouraging a culture which emphasizes quality. This takes place at the level of the organization as a whole, taking the form of an integrative program which includes the basic elements of: top management, personnel, customers, common responsibility, data management, and continuous improvement, in order to achieve distinction and success.
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