Scientific Journal Of King Faisal University
Basic and Applied Sciences


Scientific Journal of King Faisal University / Humanities and Management Sciences

Total Quality Management and

(Ali Mohamed Shaheen)


Total quality management (TQM) was developed by Japanese scholars, who created the appropriate atmosphere for many terms in modern management. This concept helps to provide a product or a service with the highest possible quality. This is achieved through encouraging a culture which emphasizes quality. This takes place at the level of the organization as a whole, taking the form of an integrative program which includes the basic elements of: top management, personnel, customers, common responsibility, data management, and continuous improvement, in order to achieve distinction and success.